{"id":871,"date":"2026-02-17T04:18:37","date_gmt":"2026-02-17T04:18:37","guid":{"rendered":"https:\/\/kishiwada.tokushukai.or.jp\/en\/?page_id=871"},"modified":"2026-04-11T03:56:11","modified_gmt":"2026-04-11T03:56:11","slug":"faq","status":"publish","type":"page","link":"https:\/\/kishiwada.tokushukai.or.jp\/en\/for-patients\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><!-- FAQ --><\/p>\n<section class=\"op-section\">\n<h2>FAQ<\/h2>\n<p>  <!-- ========================= --><br \/>\n  <!-- Group: Appointments & Access --><\/p>\n<div class=\"ls-faq-group\">\n<div class=\"ls-faq-group-head\">\n      <span class=\"ls-faq-group-icon\" aria-hidden=\"true\"><br \/>\n        <i class=\"fa-regular fa-calendar\"><\/i><br \/>\n      <\/span><\/p>\n<h3 class=\"ls-faq-group-title\">Appointments &amp; Access<\/h3>\n<\/p><\/div>\n<details class=\"ls-faq-item\">\n<summary>Do I need an appointment?<\/summary>\n<div class=\"ls-faq-answer\">\n<p>\n          For <strong>first-time visits<\/strong>, appointments are not required for the following departments:\n        <\/p>\n<ul>\n<li>General Internal Medicine<\/li>\n<li>General Surgery<\/li>\n<li>Pediatrics<\/li>\n<li>Urology<\/li>\n<li>Dermatology<\/li>\n<li>Dentistry \/ Oral Surgery<\/li>\n<\/ul>\n<p>\n          These departments typically accept walk-in patients for initial consultations.<br \/>\n          After the first visit, follow-up appointments are usually scheduled as needed.\n        <\/p>\n<p>\n          For other specialty departments, an appointment is required.<br \/>\n          Please refer to our <a href=\"\/en\/for-patients\/appointments\/\">Appointment<\/a> page for details.\n        <\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"ls-faq-item\">\n<summary>Can I visit without a referral letter?<\/summary>\n<div class=\"ls-faq-answer\">\n<p>\n          Yes. Patients may visit <strong>General Internal Medicine<\/strong> or <strong>General Surgery<\/strong> without a referral letter.<br \/>\n          If specialised care is required, our physicians will arrange an internal referral after evaluation.\n        <\/p>\n<p>\n          Please note that an additional fee of <strong>7,700 yen (tax included)<\/strong> applies for patients without a referral letter,<br \/>\n          in addition to standard fees.\n        <\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"ls-faq-item\">\n<summary>How long is the waiting time on the day of my visit?<\/summary>\n<div class=\"ls-faq-answer\">\n<p>\n          Waiting times vary depending on patient volume and clinical priority.<br \/>\n          Urgent cases are prioritised.\n        <\/p>\n<p>\n          Please note that patients are not always seen in the order of arrival.<br \/>\n          For details, please see:<br \/>\n          <a href=\"https:\/\/kishiwada.tokushukai.or.jp\/visit\/triage.php\" target=\"_blank\" rel=\"noopener\"><br \/>\n            How we determine consultation order (Triage)<br \/>\n          <\/a>.\n        <\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"ls-faq-item\">\n<summary>How long does it take to see a specialist?<\/summary>\n<div class=\"ls-faq-answer\">\n<p>\n          In many cases, patients are first evaluated in General Internal Medicine or General Surgery.<br \/>\n          If specialised care is required, an internal referral will be arranged after evaluation.\n        <\/p>\n<p>\n          Timing depends on clinical priority and availability.\n        <\/p>\n<\/p><\/div>\n<\/details><\/div>\n<p>  <!-- ========================= --><br \/>\n  <!-- Group: Tests, Procedures & Treatment --><\/p>\n<div class=\"ls-faq-group\">\n<div class=\"ls-faq-group-head\">\n      <span class=\"ls-faq-group-icon\" aria-hidden=\"true\"><br \/>\n        <i class=\"fa-solid fa-stethoscope\"><\/i><br \/>\n      <\/span><\/p>\n<h3 class=\"ls-faq-group-title\">Tests, Procedures &amp; Treatment<\/h3>\n<\/p><\/div>\n<details class=\"ls-faq-item\">\n<summary>How soon can treatment begin after diagnosis?<\/summary>\n<div class=\"ls-faq-answer\">\n<p>\n          Once a diagnosis is confirmed, treatment planning begins immediately.<br \/>\n          Depending on clinical urgency and availability, procedures may be arranged within a short timeframe.\n        <\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"ls-faq-item\">\n<summary>Can advanced imaging or procedures be arranged on the same day?<\/summary>\n<div class=\"ls-faq-answer\">\n<p>\n          When medically indicated and depending on availability, diagnostic tests such as CT, MRI, endoscopy,<br \/>\n          or catheter procedures may be coordinated efficiently.\n        <\/p>\n<\/p><\/div>\n<\/details><\/div>\n<p>  <!-- ========================= --><br \/>\n  <!-- Group: Payment, Insurance & Documents --><\/p>\n<div class=\"ls-faq-group\">\n<div class=\"ls-faq-group-head\">\n      <span class=\"ls-faq-group-icon\" aria-hidden=\"true\"><br \/>\n        <i class=\"fa-regular fa-credit-card\"><\/i><br \/>\n      <\/span><\/p>\n<h3 class=\"ls-faq-group-title\">Payment, Insurance &amp; Documents<\/h3>\n<\/p><\/div>\n<details class=\"ls-faq-item\">\n<summary>Can I receive treatment if I am not enrolled in Japanese public health insurance?<\/summary>\n<div class=\"ls-faq-answer\">\n<p>\n          Patients who are not enrolled in the Japanese public health insurance system are treated on a<br \/>\n          <strong>self-pay basis<\/strong>.\n        <\/p>\n<p>\n          Advance consultation and financial arrangements may be required before non-emergency services are provided.<br \/>\n          Please contact us in advance to discuss estimated costs and necessary documentation.\n        <\/p>\n<p>\n          <strong>Proof of identity and a payment guarantee may be required<\/strong>, depending on the situation.\n        <\/p>\n<p>\n          Emergency cases are handled in accordance with Japanese medical regulations.\n        <\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"ls-faq-item\">\n<summary>Do you provide medical reports in English?<\/summary>\n<div class=\"ls-faq-answer\">\n<p>\n          Yes. English medical documentation can be issued upon request (additional fees may apply).\n        <\/p>\n<\/p><\/div>\n<\/details><\/div>\n<p>  <!-- ========================= --><br \/>\n  <!-- Group: Contact --><\/p>\n<div class=\"ls-faq-group\">\n<div class=\"ls-faq-group-head\">\n      <span class=\"ls-faq-group-icon\" aria-hidden=\"true\"><br \/>\n        <i class=\"fa-regular fa-envelope\"><\/i><br \/>\n      <\/span><\/p>\n<h3 class=\"ls-faq-group-title\">Contact<\/h3>\n<\/p><\/div>\n<details class=\"ls-faq-item\">\n<summary>How can I contact the hospital?<\/summary>\n<div class=\"ls-faq-answer\">\n<p>\n          For appointments and general administrative inquiries, please contact us using one of the methods below.\n        <\/p>\n<p>\n          Please note that detailed medical consultations cannot be provided via messaging services.\n        <\/p>\n<ul class=\"ls-contact-icons\">\n<li>\n            <a href=\"https:\/\/lin.ee\/GRXNFOG\"\n               class=\"ls-contact-icon ls-contact-icon--line\"\n               target=\"_blank\" rel=\"noopener\"><br \/>\n              <i class=\"fa-brands fa-line\" aria-hidden=\"true\"><\/i><br \/>\n              <span class=\"sr-only\">LINE<\/span><br \/>\n            <\/a>\n          <\/li>\n<li>\n            <a href=\"https:\/\/wa.me\/818070945976\"\n               class=\"ls-contact-icon ls-contact-icon--whatsapp\"\n               target=\"_blank\" rel=\"noopener\"><br \/>\n              <i class=\"fa-brands fa-whatsapp\" aria-hidden=\"true\"><\/i><br \/>\n              <span class=\"sr-only\">WhatsApp<\/span><br \/>\n            <\/a>\n          <\/li>\n<li>\n            <a href=\"https:\/\/kishiwada.tokushukai.or.jp\/en\/contact.html\"\n               class=\"ls-contact-icon ls-contact-icon--mail\"\n               target=\"_blank\" rel=\"noopener\"><br \/>\n              <i class=\"fa-regular fa-envelope\" aria-hidden=\"true\"><\/i><br \/>\n              <span class=\"sr-only\">Online contact form<\/span><br \/>\n            <\/a>\n          <\/li>\n<\/ul><\/div>\n<\/details><\/div>\n<p>  <!-- ========================= --><br \/>\n  <!-- Group: Hospital Facilities & General Information --><\/p>\n<div class=\"ls-faq-group\">\n<div class=\"ls-faq-group-head\">\n      <span class=\"ls-faq-group-icon\" aria-hidden=\"true\"><br \/>\n        <i class=\"fa-regular fa-hospital\"><\/i><br \/>\n      <\/span><\/p>\n<h3 class=\"ls-faq-group-title\">Hospital Facilities &amp; General Information<\/h3>\n<\/p><\/div>\n<details class=\"ls-faq-item\">\n<summary>Can I use my mobile phone inside the hospital?<\/summary>\n<div class=\"ls-faq-answer\">\n<p>\n          Yes, mobile phones may be used in designated areas.<br \/>\n          Please be mindful of others and keep noise to a minimum.\n        <\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"ls-faq-item\">\n<summary>Is there a designated smoking area in the hospital?<\/summary>\n<div class=\"ls-faq-answer\">\n<p>\n          Smoking is strictly prohibited throughout the hospital premises.\n        <\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"ls-faq-item\">\n<summary>Where can I eat or shop in the hospital?<\/summary>\n<div class=\"ls-faq-answer\">\n<p>\n          While we do not have a restaurant or cafe, there is a small dining area inside the Lawson convenience store<br \/>\n          located on the north end of the 1st floor. It is open daily from 7:30 AM to 9:00 PM.\n        <\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"ls-faq-item\">\n<summary>Is there an ATM available?<\/summary>\n<div class=\"ls-faq-answer\">\n<p>\n          Yes, an ATM is available inside the Lawson convenience store.\n        <\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"ls-faq-item\">\n<summary>I have suggestions for improving hospital services. Who can I speak with?<\/summary>\n<div class=\"ls-faq-answer\">\n<p>\n      We welcome your suggestions. Please contact us using one of the methods below,<br \/>\n      or speak with our reception staff during your visit.\n    <\/p>\n<ul class=\"ls-contact-icons\">\n<li>\n        <a href=\"https:\/\/lin.ee\/GRXNFOG\"\n           class=\"ls-contact-icon ls-contact-icon--line\"\n           target=\"_blank\" rel=\"noopener\"><br \/>\n          <i class=\"fa-brands fa-line\" aria-hidden=\"true\"><\/i><br \/>\n          <span class=\"sr-only\">LINE<\/span><br \/>\n        <\/a>\n      <\/li>\n<li>\n        <a href=\"https:\/\/wa.me\/818070945976\"\n           class=\"ls-contact-icon ls-contact-icon--whatsapp\"\n           target=\"_blank\" rel=\"noopener\"><br \/>\n          <i class=\"fa-brands fa-whatsapp\" aria-hidden=\"true\"><\/i><br \/>\n          <span class=\"sr-only\">WhatsApp<\/span><br \/>\n        <\/a>\n      <\/li>\n<li>\n        <a href=\"https:\/\/kishiwada.tokushukai.or.jp\/en\/contact.html\"\n           class=\"ls-contact-icon ls-contact-icon--mail\"\n           target=\"_blank\" rel=\"noopener\"><br \/>\n          <i class=\"fa-regular fa-envelope\" aria-hidden=\"true\"><\/i><br \/>\n          <span class=\"sr-only\">Online contact form<\/span><br \/>\n        <\/a>\n      <\/li>\n<\/ul><\/div>\n<\/details>\n<details class=\"ls-faq-item\">\n<summary>Can I give small gifts like chocolates to the hospital staff?<\/summary>\n<div class=\"ls-faq-answer\">\n<p>\n          We appreciate the gesture, but hospital policy prohibits staff from accepting any gifts or money from patients.\n        <\/p>\n<\/p><\/div>\n<\/details><\/div>\n<\/section>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do I need an appointment?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"For first-time visits, appointments are not required for the following departments: General Internal Medicine, General Surgery, Pediatrics, Urology, Dermatology, and Dentistry \/ Oral Surgery. These departments typically accept walk-in patients for initial consultations. After the first visit, follow-up appointments are usually scheduled as needed. For other specialty departments, an appointment is required. Please refer to our Appointment page for details.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I visit without a referral letter?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes. Patients may visit General Internal Medicine or General Surgery without a referral letter. If specialised care is required, our physicians will arrange an internal referral after evaluation. 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After the first visit, follow-up appointments are usually scheduled as needed. For other specialty [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":61,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-871","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/kishiwada.tokushukai.or.jp\/en\/wp-json\/wp\/v2\/pages\/871","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kishiwada.tokushukai.or.jp\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kishiwada.tokushukai.or.jp\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kishiwada.tokushukai.or.jp\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kishiwada.tokushukai.or.jp\/en\/wp-json\/wp\/v2\/comments?post=871"}],"version-history":[{"count":10,"href":"https:\/\/kishiwada.tokushukai.or.jp\/en\/wp-json\/wp\/v2\/pages\/871\/revisions"}],"predecessor-version":[{"id":1425,"href":"https:\/\/kishiwada.tokushukai.or.jp\/en\/wp-json\/wp\/v2\/pages\/871\/revisions\/1425"}],"up":[{"embeddable":true,"href":"https:\/\/kishiwada.tokushukai.or.jp\/en\/wp-json\/wp\/v2\/pages\/61"}],"wp:attachment":[{"href":"https:\/\/kishiwada.tokushukai.or.jp\/en\/wp-json\/wp\/v2\/media?parent=871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}