If you are a foreign national without Japanese public health insurance (such as a Health Insurance Card) and wish to receive medical care at Kishiwada Tokushukai Hospital, please note the following:

To ensure that all patients receive safe and appropriate care, all self-funded (private pay) patients without Japanese insurance are required to receive support from our officially affiliated medical support company.

We do not allow support or interpretation from individuals or organizations not designated by our hospital.

Unfortunately, we have encountered instances where third-party coordinators or interpreters falsely present themselves as family members in order to access hospital services. Such actions compromise patient safety and disrupt hospital operations.

In recent cases, patients accompanied by unauthorized agents have requested full health check-ups through our emergency outpatient department, even though their condition was not urgent. Please understand that our emergency services are reserved strictly for urgent and acute care.

If you are not in an emergency situation, please contact our official medical coordination partner before visiting the hospital. Walk-in visits without prior coordination will be declined, and patients will be referred to our partner organization for proper arrangement.

We appreciate your understanding and cooperation.

Our Official Partner

JTB Corp. – Japan Medical & Health Tourism Center (JMHC)

• Japanese
• English
• Chinese

Consultation for Treatment in Japan

If you are an overseas patient seeking treatment at Kishiwada Tokushukai Hospital, our specialists will review your case to determine whether we can accommodate your treatment needs. Since reviewing your medical history and treatment records takes time, we require a consultation fee. We will provide a response within approximately two weeks after confirming receipt of the required documents and the consultation fee.

Required Documents

1. Medical History and Information – Original document with Japanese or English translation (PDF)
2. Examination Data (excluding images) – Original document with Japanese or English translation (PDF)
3. Image Data (if available) – Must be saved in DICOM format and sent via CD-ROM. (We do not accept email attachments or large file links.)

Please note that submitted documents will not be returned.

Send documents via EMS to

International Medical Support Department
Kishiwada Tokushukai Hospital
4-27-1 Kamori-cho, Kishiwada-shi, Osaka, 596-0042, Japan

Consultation Fee: Please inquire for details.

We will respond within about two weeks after confirming receipt of the required documents and payment of the consultation fee.

Important Information

1. This consultation is to determine whether we can accept your case for treatment from overseas. After the review, it is possible we may not be able to offer treatment.
2. This consultation only assesses the possibility of treatment based on the information provided and does not include any medical advice or recommendations for examinations or treatments.
3. If we determine that treatment cannot be provided, the hospital cannot assume responsibility for the patient’s current or future medical situation.
4. If you do not schedule an initial appointment within three months of your application, the consultation process will be terminated, and the consultation fee will not be refunded.
5. If a new consultation is needed, you must submit updated medical history, examination data, and image data, and pay the consultation fee again, as your condition may have changed.

Preparing for Your Initial Consultation

1. If we accept your case and you wish to proceed with treatment, patients from non-visa-exempt countries (see the Ministry of Foreign Affairs’ list of visa-exempt countries must obtain a medical stay visa through a guarantor agency.)
2. The cost of the initial consultation must be paid on the day, either in cash or by credit card.
3. After your initial consultation, we will provide an estimate of the medical costs based on the expected examinations and treatments.
4. Treatment will begin once the estimated costs are paid and we have confirmed the payment.

Contact Information

Feel free to reach us via WhatsApp, LINE, or our contact form.
International Medical Support Department
8:00 AM – 4:30 PM (except Sundays and public holidays)

At Kishiwada Tokushukai Hospital, we offer in-person second opinion consultations. Please note that we do not provide online second opinions; all consultations must be conducted face-to-face.

Process for Requesting a Second Opinion

1. Patient Request: The patient submits a request for a second opinion.
2. Send Medical Records: The patient’s medical information must be sent in advance via EMS.
3. Schedule Visit: We will coordinate with the patient to find a suitable date for their visit to Japan.
4. Confirm Appointment: We will arrange a time with the appropriate physician and notify the patient of the appointment date and time.
5. Visit the Hospital: The patient attends the scheduled consultation at our hospital.

What is a Second Opinion?

A second opinion is not about changing doctors but rather seeking advice from multiple doctors while maintaining a good relationship with your primary physician. With the rapid advancements in medical science, there are often multiple treatment options for any given condition, and different doctors may have different perspectives. Furthermore, the quality of care and medical technology can vary between hospitals and doctors. Seeking a second opinion allows patients and their primary doctors to make a well-informed decision about the best possible treatment plan.

While the second opinion might confirm your current doctor’s approach, it could also lead to considering alternative options or, in some cases, changing doctors. The growing awareness of patients’ rights and the desire to avoid medical errors has led to an increased demand for second opinions. Understanding potential risks and alternative treatments is crucial before undergoing any procedure, and seeking a second opinion is an important part of that process. Not only does it protect the patient’s rights, but it also helps doctors avoid misdiagnoses, benefiting both parties.

Additional Information

• Language Support: Consultations are available in both Japanese and English. If you require language assistance during your visit, please let us know in advance.
• Medical Records: Please ensure that all medical records submitted are translated into either Japanese or English. We accept only physical documents, and digital files or emails are not permitted.

Contact Information

– International Medical Support Department: Monday to Saturday, 8:00 AM – 4:30 PM
– How to Contact: You can reach us via WhatsApp, LINE, or through our contact form.
– Fees: Please inquire for details on consultation fees.

Our team is dedicated to ensuring that you receive the best possible care and guidance through our second opinion service. Feel free to reach out with any questions or concerns!